Your information
Privacy Policy
A practical guide to the information used when you browse our collection, send an inquiry or speak with our team.
Last updated: September 17, 2026
1. Who we are
This policy describes the current website and inquiry services at trigram.vip, operated by Muxi (Xiamen) E-commerce Co., Ltd. TRIGRAM is our sports bag brand. We are a brand and trading business, working with partner factories to supply bags.
Office address: Unit 703-C, No. 33 Xixi Shanwei Road, Software Park Phase III, Xiamen Torch High-Tech Zone, Xiamen, Fujian, China.
For questions about your information, contact [email protected]. The shorter Inquiry Privacy Notice explains the information submitted through our product and quotation forms.
2. Information we receive
- Inquiries: your name, email address and message, plus the company, quantity, destination, customization requirements and delivery details you choose to provide.
- Product context: where available, the selected product, SKU, color, size, dimensions, displayed price and product-page address. These help us identify the bag you are asking about.
- Conversations: information you send by email, WhatsApp or live chat, including contact details and the content of your messages.
- Website operation: standard server access information may include your network address, requested page, browser details and request time. The inquiry service uses a keyed identifier derived from your network address to limit spam; this is separate from standard web-server logs.
Please send only information relevant to your business inquiry. Do not put payment-card details, passwords, identity documents or sensitive personal information in these forms or chats.
3. How it is used
We use inquiry information to answer your questions, discuss products and customization, prepare sample or order quotations, and keep a record of the conversation. Technical information supports the operation, security, spam prevention and troubleshooting of the website.
The inquiry form asks for your agreement to use the submitted details to respond to your request. Sending an inquiry does not place an order or sign you up for marketing emails. Form submissions are not published on the website, and our website integration does not automatically forward form-field contents to Tawk.to.
4. Services and storage locations
Website inquiries are stored on our server in mainland China and are available to our team through a password-protected inquiry inbox. Our hosting provider supports the website infrastructure.
We use Cloudflare to deliver and protect this website. Website requests pass through Cloudflare's network, which processes technical information such as IP addresses, requested URLs and request headers. Information submitted through our inquiry form also passes through Cloudflare on its way to our server. We configure the inquiry API and staff-only pages to bypass Cloudflare's cache.
Inquiry notifications are sent through Tencent QQ Mail's SMTP email service to our team's Gmail mailbox, [email protected]. These messages include the inquiry details needed to respond, so email providers also process and store copies of those details.
Tawk.to supplies the live-chat service on pages where it is enabled. WhatsApp is a separate service that opens when you follow a WhatsApp link. Choosing WhatsApp does not submit our website inquiry form.
These external services can process information outside your country and outside mainland China. Their own notices explain their handling, storage and international processing:
6. Retention and security
Inquiry records and related correspondence support ongoing requests and business records. There is currently no fixed automatic deletion schedule configured for website inquiry records. To ask for deletion, use the contact details below; records associated with an order or a legal obligation may need to be kept. Email and chat providers also maintain records under their own settings and policies.
The inquiry form uses HTTPS, input checks and submission limits. Access to the website inquiry inbox is password-protected. These measures reduce risk but do not guarantee absolute security. Please avoid submitting more information than we need to handle your request.
7. Your choices and requests
You can browse products without sending an inquiry, leave optional fields blank, or choose email instead of chat. You may contact us to ask about access to, correction of or deletion of information you have sent, or to ask us to stop using it to follow up on an inquiry.
Email [email protected] with the inquiry reference, if available. We may need to verify that the request relates to your information. Rights and any limits on them depend on the law that applies to your situation. Requests about a third-party account should also be directed to that service.
This website is intended for business sourcing inquiries, not for children. Please contact us if you believe a child has submitted personal information so we can review it.
8. Contact and updates
Privacy contact: [email protected].
We may update this page as website features and handling arrangements change. The date above identifies the current version. For quotation and ordering information, read our Website & Inquiry Terms.